Thu, 14 February 2008 Jim Sullivan, a Nation's Restaurant News contributing columnist, lays out 10 roadblocks to service - the invisible but key product offered by restaurants - and presents a map that can get operators around them.  |
Mon, 11 February 2008 Nation's Restaurant News contributing columnist Jim Sullivan talks about the ways multiunit managers, or MUMs, can heighten the impact of their visits to the restaurants for which they are responsible. |
